Help & FAQ


Looking to register your student, fund gym clothes, chromebooks, PE uniforms, food service, coaches stipend, yearbooks & more? Log on to Infinite Campus!  You should have received an email from PUSD with your login information. If you need help, email ichelp@piedmont.k12.ca.us

GETTING STARTED

Welcome to PiedmontStore.org! We’ve made some updates to the site to improve your experience. If you have used the Piedmont Store in prior years, you’ll notice some differences. 

Here are some important things to know:

  • Fill your cart just once for all your students! You only need to go through the store one time no matter how many students you have.
  • Looking for PE clothes, foreign language books and other classroom materials? These items are now only available on Infinite Campus. Sign back in and make your purchases there.

YOUR FIRST VISIT

Creating an account. You do not need to create an account until you are ready to check out. First, fill your cart! When you are ready, click the “Check Out” button on your cart page.

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On the next page click the “Create Account” link. 

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This will open up a couple more boxes for you to fill out.

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Fill in your name and email address, choose a password, and click CREATE. You may need to go through CAPTCHA verification. Prove you are not a robot and click “submit.” You should see a page with your order summary.

help - checkout page

If your email address is already associated with a physical address in our system, it will be pre-populated. Please ensure all the information is correct, or add your correct information before clicking “Continue to Payment.” On the next page, enter your payment information and submit. You will receive an email confirming your order.

ESSENTIALS

1. Join your Parents’ Club!  

Your support of each school’s Parents’ Club funds lunchtime and after school activities, classroom materials, teacher appreciation and professional development, and a range of educational, social and cultural events for the students. Plus, by joining your Parents’ Club you get a PEF Student Directory!

To join, navigate to your child’s school from the home page. Click on the membership icon for your school.

On the membership page, scroll down for more information on your Parents' Club. Then, scroll back up and check the box that matches your desired membership level and click “Add to Cart”. We encourage you to join the parents' club for each school attended by your children.

Parents' Club Signup Help

2.  Contribute to Teacher & Staff Gifts

We appreciate our teachers every day, and we have a particular chance to share that appreciation with holiday and end-of-year gifts. Click on the "Thank You Teachers and Staff" icon at each of your schools. Select the donation level of your choice and your child's grade. 

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IMPORTANT: In order to assure fair allocation of teacher gifts, if you have more than one child in a school, select the donation and grade for the first child, add it to cart, click the "continue shopping" button on the cart, and select the teacher gift icon and fill out the information for the next child. 

3. Support the Support Groups 

Piedmont's Support Groups provide program-specific funding, advocacy and expertise across the district. Learn more on their page or on each school page. 

4. Field trips, events, swag, lice check, and more!

Check out each item on your child's school page to learn more about these areas and choose what you want to support. 

WALK THROUGH REGISTRATION - Only for PMS & PHS

Every middle and high school student is required to participate in walk through registration on August 12. Parents are required to sign up for a slot for their students. Middle school students must be accompanied by an adult. Parents can take more than one student with them during a single slot.

NOTE: The pictures taken of your student at walk through registration will be used on ASB cards as well as in the Yearbook.

To sign up for a 15 minute Walk Through Registration slot go to the PiedmontStore.org home page and click on the link in the left-hand navigation or on the green button on the lower right.

walk through registration button 

 This will take you to a page with a calendar on it. Click on August 12. 

Calendar Link

This will open up a listing of dates and times to the right of the calendar. You can scroll up and down to view the available times. If a time is not available it is because that particular slot has reached the cap on the number of people we can have in any given slot. Select the slot that works best for you and click the blue "Confirm" button that appears next to it.

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You should now be on a page that asks for further information. Enter your name in the top box, then your email. Add the names of the students that you will be taking on walk through, separated by commas. If you choose, you may enter your cell phone number to receive a text message reminder. Make sure to use the format "1 XXX-XXX-XXXX". Make sure you have entered your email address correctly and click the "Schedule Event" button. You will receive an email confirmation of your Walk Through time. Please make a note of the time and keep the confirmation email.

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After you have completed the Walk Through time slot process, you will be redirected to the Piedmont Store. Please select your child's school on that page or in the left navigation to continue filling your cart.

You will be able to change your Walk Through Registration time by clicking on the "Reschedule" link in your email.

TROUBLESHOOTING & FAQ

Q: What is the Piedmont Store?

A: The Piedmont Store is an online portal for parents and the community. Through the store, you can contribute to Parents' Clubs, Support Groups, field trips, teacher gifts, technology, and other areas. You can also purchase tickets for the Educational Speaker Series and certain student events, stock up on your Scots Pride-wear, and learn more about SCRIP and Dress Best for Less.

Piedmont Education Foundation manages and administers the Piedmont Store for the benefit of Parents' Clubs, Support Groups, the district, and the community. PEF accounts for, reports on, and distributes all funds received through the Piedmont Store to the intended recipient organization. PEF is a 501(c)3 nonprofit, tax ID is 94-6426176.

Q: How can I give to the Giving Campaign? Do the store items count toward that gift? What's the difference?

A: This year the Giving Campaign launches on August 27! We will reach out to you all by mail, email, and through events. Learn more at PiedmontEdFoundation.org

Contributions and purchases made through the Piedmont Store are not part of the Giving Campaign. Funds raised through the Store go directly to the organizations indicated. Funds raised by the Giving Campaign (and Spring Fling, Harvest Festival, Partners Programs and others) are used in PEF's large annual grant to PUSD. 

Q: What do I do if I made duplicate purchases?

A: Please contact the PEF office ASAP and let us know your name, order number, and the name of the duplicate item. We can be reached at (510) 653-1816 or info@piedmontedfoundation.org.

Q: How can I get a refund?

A: Contributions are non-refundable. Please contact us within five business days if you feel you have made a contribution in error. To see our full policy, visit https://www.piedmontedfoundation.org/gift-acceptance-and-return-policy/.

If you have ordered an item of clothing and need a different size, please contact the fulfillment organization - which is the Parents' Club or Support Group that filled your order. 

Q: Is my contribution tax-deductible?

A: Piedmont Education Foundation is a 501(c)3 nonprofit organization. Donations are tax deductible to the extent of the law, but please contact your tax preparer or attorney with questions. Purchases for which you receive value, such as clothing items and event tickets, are generally not tax-deductible.

Q: I have two kids at the same school, but in different grades. How can I contribute to field trips for both of them?

A: On the field trips page, go ahead and check the box next to each grade in which you have a child. It will total itself up when you add it to your cart! We will be able to get data for each class through our back-end reporting.

Q: I have twins! How can I contribute to field trips for them both?

A: You have a couple of options. Go ahead and add select your students’ grade and add to cart. Once at the cart, you can either update the quantity of items to two, or hit the back button and add the item again.

Q: Why can’t I order multiple PMS Sweatshirts or other apparel at the same time?

A: The store has some limitations, but we’re working on it! Please add the items to your cart one at a time and use the back button or “Continue Shopping” from the cart to add more. 

Q: I clicked a donation level for a support group or parent club and I want to change it but when I click on a new level, nothing happens. How can I make the change?

A: You must click on the first level chosen to remove the check. Then, you are free to pick a new level.